IT and Telecoms Solutions and Support, Cheshire, North West
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Support Bank
The impact of downtime or failure for a business critical system can be immense. Yet many organisations still take the risk of not having any form of support or service cover, depending instead on ‘response only’ agreements with their IT service provider.
Support Bank is a simple, cost effective and flexible solution that allows you access to a comprehensive range of Concise Technologies support and services, backed up by NetESP Server monitoring and a Service Level Agreement, but without the need for a traditional long term service contract.
Simply choose a ‘bank’ of time, then use it as and when required. Support Bank is typically used for:
- Reactive Servicedesk, remote management or on-site support
- Monitoring of server health and notification of issues via NetESP
- Assistance on large or specialist projects without hiring additional staff
- Holiday and other absence cover
- Hardware installation time
- Network cabling installation time
- Preventative maintenance and updates
- IT consultancy
- Network audit reports and health checks
- Systems or software migration
Key features
-
24/7 server monitoring and alerts
- Service Level Agreement
- Can be used for a range of Concise Technologies services
- No fixed monthly/annual charge
- Monthly incident and time remaining statements
- You can choose as little or as much time required by your organisation
- The time is banked until you want to use it up to a maximum of 18 months
To find out more about our range of IT Support packages for your business, contact us today.
