IT and Telecoms Solutions and Support, Cheshire, North West
Billing Login0800 018 8181
Total Network Support (TNS+)
IT networks are becoming increasingly diverse and complex. As a result it is harder for companies to have all of the necessary in-house knowledge and resources to support every incident effectively.
Our clients have found it more efficient and cost effective to outsource their network support requirements to Concise Technologies. Being a trusted technology partner for companies of all sizes and sectors has allowed us to develop and constantly improve our Total Network Support Plus service.
Key Benefits:
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NetESP proactive remote managed service and reporting
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ITIL aligned Servicedesk
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Priority Service Level Agreement (SLA)
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Dedicated 1st / 2nd / 3rd Line Servicedesk team
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24/7 System Monitoring
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No downtime with ‘run silent’ updates & patch management
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Tailored to exactly meet your network, service level and budget requirements
Service Summary:
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Unlimited on-site support
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Unlimited remote managed support
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Pre-emptive maintenance visits
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NetESP 24/7 system monitoring
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Equipment audits
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No travel time & expense charges
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Enhanced priority response SLA
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Extended cover (8.00am to 6.00pm)
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Myservicedesk interactive support
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Bespoke system health & performance reports
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Software rebuilds of desktop PC’s and notebooks
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Rebuild of servers
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Incident cover for Virus & Spyware infections
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iCritical Message Security FREE for all users
To find out more about our range of IT Support packages for your business, contact us today.
