Fast & Innovative IT Support

IT Support or technical support is a service provided to companies with problems related to their network and IT infrastructure. By having local IT support, your people get access to experienced and qualified IT experts who can resolve their IT problems quickly and efficiently, either remotely or on-site in person.  With a phone call, your people get access to 400 years' worth of experience, knowing that they are talking to someone who is close by,  speaking the same language, who understands how the problem is affecting them.

MSP stands for Managed Service Provider.  A Managed Service Provider is a guardian of  IT, delivering the ongoing monitoring and management of applications and IT infrastructure, by using remote monitoring services.  We keep an eye on the health of your IT systems, make updates and changes when asked or needed as well as troubleshoot problems from a distance. For an SME, this is ideal, outsourcing to an MSP like Concise, means that your IT environment is looked after by experts, ensuring that you remain up and running, preventing downtime and loss of revenue and reputation. With 22 years in the business, we understand the needs of a growing SME.

Though they may not like to admit it, sometimes internal IT staff need some support themselves. With over 400 years’ worth of experience just a phone call, online chat or email away your staff will have the piece of mind that any IT use will have the best support possible on hand to resolve it.

Despite 98% of our work is carried out remotely, on the occasion that support is needed in a physical presence, it is important an engineer is just minutes away. Our engineers are positioned to get to key business areas in the North West in just minutes.

We keep our promises. Our service level agreement is to have an engineer working on your issue within 15 minutes and we keep to that. You decide what priority the issue is for your business, so you dictate how quickly it will be dealt with.

By outsourcing to an MSP our services are typically on a subscription basis - a fixed set amount for a fixed set of IT services. We not only keep your IT stable but we keep your books stable too. We have fixed service agreements for fixed time frames so you know what to expect each month.

Yes. Our Managed Service clients can have the ability to log an issue with our Servicedesk any time of day or night including bank holidays.

We are always looking for likeminded customer focused individuals to join our team, whether you are starting out in your IT career or already have some IT support experience.  We also have an very successful apprenticeship scheme. Learn more about working for Concise and our latest vacancies.