• Fast & Innovative IT Support

    Now, more than ever, you need predictable cost management, rock solid employee productivity, and IT Support that delivers. Talk to us today, and we’ll help make it happen.


    Get in Touch Today

  • Lightning Fast

    IT Support for companies, that is efficient, quick and resolved before you know it, thanks to our advanced system monitoring.

    "Thanks, you sorted it quicker than a cheetah on the savannah!” - Ben, Fellows

    "Immediate response, and problem fixed within ten minutes." - Neil, Campey

  • Super Secure

    An IT Support company with NCSC backed security credentials keeping your business data and personal information safe from cyber crime.

    "SMEs are the most innovative and adaptable in any situation. Don’t be put off investing in cyber security because you think it’s too expensive. Get the right assistance and guidance from experts." - Andy Amos, Head of Cyber Security

  • Unlimited Support

    Round the clock, local IT expertise, supporting your team and your business. Never run out of support when you need it most.

    "I've been a customer of Concise for 12 years, as the busy world of IT moves along - Concise always keep up with it, supportive and always there when we need them." - Dave, St Helens Chamber

Round the Clock Support from your Local IT Company

The Best Managed IT Support for your business when and where you need it.

  • Trusted IT partner serving companies in Cheshire, ManchesterLiverpool and Northwest
  • 98% client satisfaction consistently
  • 21 years providing best in class business IT support services
  • Fast, friendly and innovative helpdesk when you need it most
  • Supporting 5 to 500 user businesses 

Get in Touch Today

We understand your frustrations and challenges

  • Lack of Time

    Lack of Time

    Time is at a premium for all businesses, especially true for business owners and directors. Is IT taking up more of your time than you have available? Are you using your time to manage and fix IT issues? Is IT not delivering what your business needs? It’s time to think differently about how you manage it.

    Get unlimited support time and access to qualified engineers from a long served Managed Service Provider to support your everyday IT needs and plan for the long term. You won’t need to worry about IT anymore.

    Get in Touch Today

    lack of time for it support
  • Poor Performance

    Poor Performing IT

    Is your IT getting in the way of your teams full potential? How is your IT performing? You need your IT systems to work effectively and add value to your business. How can you assess the performance of your IT services? What are your options if they just aren’t good enough? What can you do about it?

    Ensure your IT services perform exactly as needed to enable your success and support your people. We fine tune and optimise your systems or provide solutions which can out perform your current setup. We constantly measure our performance to ensure we can adapt and improve at every stage.

    Get in Touch Today

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  • Remote Working

    Work from Anywhere

    The new work-from-home age doesn’t necessarily work for every kind of business or even every role within a business. Its been a huge success for some businesses, enabling employees to work flexibly, more effectively and have a better work-life balance. Are you making every effort to support working from home for your employees? In a different disaster situation would your business be prepared.

    Remote working is at the essence of what we do. We understand the intricacies and things necessary for remote working to work for everyone, everyday, alternate weeks or once a month.

    Get in Touch Today

    work from anywhere IT solutions
  • Cyber Security

    Is your Data Secure?

    The data your business holds about customers, suppliers and employees is an invaluable asset. Cyber crime is growing at an exponential rate and is the biggest risk to business, whether small or large. The security availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage?

    Partner with a company which has National Cyber Security Centre, OSCP and CISM qualified security professionals and cyber security services which make your data and cyber security concerns disappear.

    Get in Touch Today

    multi layered cyber security solutions
  • Change

    Business and Technology Change

    Businesses can change at a rapid rate; company needs, technology and even your IT support company – things get different quickly. With an IT support company that can adapt and provide essential knowledge and expertise, they can help ease the transition to change ensuring your business continues to thrive.

    With 21 years’ experience adapting to change, we push ourselves to be the best for our customers, consistently offering latest proven technologies that provide a change for the better and an understanding of how business change can impact IT needs.

    Get in Touch Today

    IT services that support change

Long Lasting Partnerships Matter

St Helens Chamber is a large and dynamic social enterprise with a long history of helping the business community in the St Helens area.  "Concise understand our business and tailor solutions based on budgets and needs."    

"We have been working with Concise since 2008, we are really happy with the service and hope it continues to run long into the future."  

IT services and support providing strategic value long term.

Get in Touch Today

Concise have worked with us for quite a long time now, so they understand how our business works. We see Concise as another member of the team, its good to have them.

21 years of Managed IT Services for Business Success

Managed IT support services and cyber security expertise that stop IT slowing you down. Providing businesses in Northwest with fast, secure, and unlimited IT support to help you and your business see a clear path to success.

 

Take away the unpredictable burden of IT management, improve the performance of your systems and staff through our fixed cost Managed IT Service Agreement. With friendly and helpful support, proactive management and expert consultancy, you’ll have more time to focus on what really matters - your business.

Concise provide the IT services businesses need to overcome the challenges of today.

Managed IT support services

Managed IT Support

Affordable and proactive IT management, everyday IT support services and incident response from our ITIL aligned friendly Service Desk team.

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Cyber Security

Complete protection from the latest cyber threats, multi-layered managed cyber security from professionally qualified Security Operations Centre.

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Disaster Recovery and Backup

Rapid recovery of data and systems. Every IT disaster covered, back up and running within an hour of disaster striking.

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Cloud Services

Managed cloud services for flexibility and scalability. Get the right solution matched to business needs supporting growth in the business.

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Business Phone Systems

On premise or cloud unified communication solutions. Managed telephony for ease of use and collaboration. VOIP, SIP, Teams and call recording.

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Virtual IT Director

Strategic planning and project implementation to develop your infrastructure to suit your business needs. Technology roadmaps.

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Getting IT Support is as simple as 1 2 3

  • get in touch with our experts
    Get In Touch

    Call us today on 01606 336200 and speak to one of our experts. Or fill in our Contact Us form and we will get back to you within the hour. 

  • get to know your business
    Get to know you

    We will learn about your business goals, understand your pain and provide solutions which match your challenges.

  • a better IT future
    The Future is bright

    You can work on the things that matter most without technology frustration.

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22 years in business

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It's not just about the tech

Our clients see us as part of the team. We’re here to support you and make IT work harder for your business. Whatever your goals, our experienced and talented team will work with you, or your in-house staff, to achieve them.

it support from peoplpe powered company why-values best-in-class csat

We take the time to understand what you need and how to best help you

The person you meet on day one is the person responsible for ensuring we deliver and continue to help and support you for years

We build a relationship based on trust and transparency aimed at assisting the future of the business, not just selling you anything.

Our experienced staff are happy to talk about technology in the language that suits you, removing the frustrations and pain.

We are people powered and strive to be best in class.  We are customer focussed and value forging relationships right from the start that ensure true client satisfaction.

 

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24/7 IT Support

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Supporting Business for 21 years

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NCSC Certification Body

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Microsoft Gold partner

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Qualified on-site engineers

Frequently Asked Questions

  • What is Local IT Support and why do I need it?

    IT Support or technical support is a service provided to companies with problems related to their network and IT infrastructure. By having local IT support, your people get access to experienced and qualified IT experts who can resolve their IT problems quickly and efficiently, either remotely or on site in person.  With a phone call, your people get access to 400 years' worth of experience, knowing that they are talking to someone who is close by,  speaking the same language, who understands how the problem is affecting them.

  • I have heard the term MSP, what does MSP actually mean for my business?

    MSP stands for Managed Service Provider.  A Managed Service Provider is a guardian of  IT, delivering the ongoing monitoring and management of applications and IT infrastructure, by using remote monitoring services.  We keep an eye on the health of  your IT systems, make updates and changes when asked or needed as well as troubleshoot problems from a distance. For an SME, this is ideal, outsourcing to an MSP like Concise, means that your IT environment is looked after by experts, ensuring that you remain up and running, preventing downtime and loss of revenue and reputation. With 21 years in the business we understand the needs of a growing SME.

  • I have internal technical support staff. What benefit will I get from involving an MSP?

    Though they may not like to admit it, sometimes internal IT staff need some support themselves. With over 400 years’ worth of experience just a phone call, online chat or email away your staff will have the piece of mind that any IT use will have the best support possible on hand to resolve it.

  • Do I need IT Support Near me?

    Despite 98% of our work is carried out remotely, on the occasion that support is needed in a physical presence, it is important an engineer is just minutes away. Our engineers are positioned to get to key business areas in the North West in just minutes.

  • How quickly do you answer a support request? Nothing is working I have a really serious issue, how quickly will it be dealt with?

    We keep our promises. Our service level agreement is to have an engineer working on your issue within 15 minutes and we keep to that. You decide what priority the issue is for your business, so you dictate how quickly it will be dealt with.

  • I need to be able to plan and budget, is it pay as you go or a fixed price agreement?

    By outsourcing to an MSP our services are typically on a subscription basis - a fixed set amount for a fixed set of IT services. We not only keep your IT stable but we keep your books stable too. We have fixed service agreements for fixed time frames so you know what to expect each month.

  • Do you offer 24/7 Support?

    Yes. Our Managed Service clients can have the ability to log an issue with our Servicedesk any time of day or night including bank holidays.

  • Do you have any current IT Support Jobs?

    We are always looking for likeminded customer focused individuals to join our team, whether you are starting out in your IT career or already have some IT support experience.  We also have an very successful apprenticeship scheme. Learn more about working for Concise and our latest vacancies.

Blogs of Interest

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Cyber Essentials & Cyber Essentials Plus

 

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Concise Achieve World-Class Customer Satisfaction Rating

 

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The ISDN Switch off is coming what you need to know

 

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