IT Support for companies, that is efficient, quick and resolved before you know it, thanks to our advanced system monitoring.
"Thanks, you sorted it quicker than a cheetah on the savannah!” - Ben, Fellows
"Immediate response, and problem fixed within ten minutes." - Neil, Campey
An IT Support company with NCSC backed security credentials keeping your business data and personal information safe from cyber crime.
"SMEs are the most innovative and adaptable in any situation. Don’t be put off investing in cyber security because you think it’s too expensive. Get the right assistance and guidance from experts." - Andy Amos, Head of Cyber Security
Round the clock, local IT expertise, supporting your team and your business. Never run out of support when you need it most.
"I've been a customer of Concise for 12 years, as the busy world of IT moves along - Concise always keep up with it, supportive and always there when we need them." - Dave, St Helens Chamber
The Best Managed IT Support for your business when and where you need it.
Time is at a premium for all businesses, especially true for business owners and directors. Is IT taking up more of your time than you have available? Are you using your time to manage and fix IT issues? Is IT not delivering what your business needs? It’s time to think differently about how you manage it.
Get unlimited support time and access to qualified engineers from a long served Managed Service Provider to support your everyday IT needs and plan for the long term. You won’t need to worry about IT anymore.
Is your IT getting in the way of your teams full potential? How is your IT performing? You need your IT systems to work effectively and add value to your business. How can you assess the performance of your IT services? What are your options if they just aren’t good enough? What can you do about it?
Ensure your IT services perform exactly as needed to enable your success and support your people. We fine tune and optimise your systems or provide solutions which can out perform your current setup. We constantly measure our performance to ensure we can adapt and improve at every stage.
The new work-from-home age doesn’t necessarily work for every kind of business or even every role within a business. Its been a huge success for some businesses, enabling employees to work flexibly, more effectively and have a better work-life balance. Are you making every effort to support working from home for your employees? In a different disaster situation would your business be prepared.
Remote working is at the essence of what we do. We understand the intricacies and things necessary for remote working to work for everyone, everyday, alternate weeks or once a month.
The data your business holds about customers, suppliers and employees is an invaluable asset. Cyber crime is growing at an exponential rate and is the biggest risk to business, whether small or large. The security availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage?
Partner with a company which has National Cyber Security Centre, OSCP and CISM qualified security professionals and cyber security services which make your data and cyber security concerns disappear.
Businesses can change at a rapid rate; company needs, technology and even your IT support company – things get different quickly. With an IT support company that can adapt and provide essential knowledge and expertise, they can help ease the transition to change ensuring your business continues to thrive.
With 21 years’ experience adapting to change, we push ourselves to be the best for our customers, consistently offering latest proven technologies that provide a change for the better and an understanding of how business change can impact IT needs.
St Helens Chamber is a large and dynamic social enterprise with a long history of helping the business community in the St Helens area. "Concise understand our business and tailor solutions based on budgets and needs."
"We have been working with Concise since 2008, we are really happy with the service and hope it continues to run long into the future."
IT services and support providing strategic value long term.
Concise have worked with us for quite a long time now, so they understand how our business works. We see Concise as another member of the team, its good to have them.
Managed IT support services and cyber security expertise that stop IT slowing you down. Providing businesses in Northwest with fast, secure, and unlimited IT support to help you and your business see a clear path to success.
Take away the unpredictable burden of IT management, improve the performance of your systems and staff through our fixed cost Managed IT Service Agreement. With friendly and helpful support, proactive management and expert consultancy, you’ll have more time to focus on what really matters - your business.
Concise provide the IT services businesses need to overcome the challenges of today.
Affordable and proactive IT management, everyday IT support services and incident response from our ITIL aligned friendly Service Desk team.
Complete protection from the latest cyber threats, multi-layered managed cyber security from professionally qualified Security Operations Centre.
Rapid recovery of data and systems. Every IT disaster covered, back up and running within an hour of disaster striking.
Managed cloud services for flexibility and scalability. Get the right solution matched to business needs supporting growth in the business.
On premise or cloud unified communication solutions. Managed telephony for ease of use and collaboration. VOIP, SIP, Teams and call recording.
Strategic planning and project implementation to develop your infrastructure to suit your business needs. Technology roadmaps.
22 years in business
issues resolved remotely
IT Support or technical support is a service provided to companies with problems related to their network and IT infrastructure. By having local IT support, your people get access to experienced and qualified IT experts who can resolve their IT problems quickly and efficiently, either remotely or on site in person. With a phone call, your people get access to 400 years' worth of experience, knowing that they are talking to someone who is close by, speaking the same language, who understands how the problem is affecting them.
MSP stands for Managed Service Provider. A Managed Service Provider is a guardian of IT, delivering the ongoing monitoring and management of applications and IT infrastructure, by using remote monitoring services. We keep an eye on the health of your IT systems, make updates and changes when asked or needed as well as troubleshoot problems from a distance. For an SME, this is ideal, outsourcing to an MSP like Concise, means that your IT environment is looked after by experts, ensuring that you remain up and running, preventing downtime and loss of revenue and reputation. With 21 years in the business we understand the needs of a growing SME.
Though they may not like to admit it, sometimes internal IT staff need some support themselves. With over 400 years’ worth of experience just a phone call, online chat or email away your staff will have the piece of mind that any IT use will have the best support possible on hand to resolve it.
Despite 98% of our work is carried out remotely, on the occasion that support is needed in a physical presence, it is important an engineer is just minutes away. Our engineers are positioned to get to key business areas in the North West in just minutes.
We keep our promises. Our service level agreement is to have an engineer working on your issue within 15 minutes and we keep to that. You decide what priority the issue is for your business, so you dictate how quickly it will be dealt with.
By outsourcing to an MSP our services are typically on a subscription basis - a fixed set amount for a fixed set of IT services. We not only keep your IT stable but we keep your books stable too. We have fixed service agreements for fixed time frames so you know what to expect each month.
Yes. Our Managed Service clients can have the ability to log an issue with our Servicedesk any time of day or night including bank holidays.