Whether you manage your IT systems in house or use an outsourced IT provider, you need availability, accountability, knowledge and experience in a team to know that your IT systems are delivering to their full potential. This needs a working relationship that goes beyond your average IT supplier. We think of ourselves as your IT partner, acting in your best interests and providing the highest levels of service.
We monitor client satisfaction across our business, in real time, on an issue by issue basis, to maintain our service levels. Every month, we benchmark our performance against best in class KPIs and leading service providers, and share this with you.
We make a significant annual investment in structured training programmes that mean our skill sets are always up to date. We use industry leading standards and practices, including ITIL and PRINCE2, in our daily operations. From cyber security to technology roadmaps, we can help you improve your IT performance now and plan effectively for the future.
With decades of experience in developing, implementing and running IT systems, we know how to deliver the services you need to grow your business. We work with a broad range of clients from diverse industries, so whatever your requirements, we have the expertise and knowledge to help.
Recording and reporting on everything we do gives you the visibility to hold us to account. Your account manager will work with you to understand your business and make sure our service is meeting your needs. With a realistic and transparent service level agreement you can be confident that you’re getting a strong return on investment from your IT support.
“As always with Concise, very helpful and knowledgeable technical staff with excellent communication throughout and again (as always) problem resolved quickly and efficiently”
George Mclean, Thermal Hire Ltd.
Call us on 01606 336200, or fill in the form below.
