Sometimes things go wrong

Concise Technologies are committed to providing the best possible experience for our clients at all times. However, occasionally things do not go according to Plan. Our complaints procedure outlines how we will address these situations to ensure our goal of continual improvement.

Client Complaints Process

Client_Complaints_Process

Who to Contact

Service Delivery Manager
Angela Strong: angela.strong@concise.co.uk

Accounts Manager
Dave Wilkinson: dave.wilkinson@concise.co.uk

Client Complaints Documentation

Below is our client complaint form along with guideance notes for its completion.  There is also a version of the Client Complaint Procedure diagram for you to download.

Client Complaints Form
Client Complaints Procedure Guidance Notes
Service Desk Escalation process

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Get in touch and discover how we can help make things easier.

Call us on 01606 336200, or fill in the form below.