We are delighted to announce that Concise Technologies have joined the Air IT group, in order to expand our service offering and support businesses located across the UK.
As part of the Air IT group, both Air IT and Concise Technologies will enjoy the combined strength of additional technical expertise, whilst delivering a personal, local service to SMEs based in the North West and across the rest of the UK. We will also be able to offer additional in-house specialist services in areas such as business intelligence, communications and cyber security, expanding on our existing offering.
The Concise story
Concise was founded in 1999. For over 21 years, we’ve maintained our focus on supporting businesses whilst navigating colossal shifts in technology and staying one step ahead. We design, install, support, maintain and protect IT and telecoms networks for companies across Cheshire and beyond.
In 2007 we moved to the prestigious Gadbrook Park in Cheshire. Since then, we’ve introduced several leading-edge services and solutions, such as a dedicated 24/7 Service Desk, telecoms, and our Security Operations Centre. In 2016, we launched our Share & Care customer satisfaction initiative, through which we have donated thousands of pounds to local charities and community projects.
We have achieved many accreditations and awards over the years: we are a Microsoft Gold Partner, an IASME Certified Assessor, and a trusted partner of the Cyber Resilience Centre for Greater Manchester. What we’re most concerned about, though, is what our customers think of us. We pride ourselves on an above-average NPS (customer satisfaction) score of 58 which is considered ‘Excellent’ and is testament to our dedicated team.
We are looking forward to joining up with Air IT and taking the next step in our company journey, which will see Concise become the North West hub for the Air IT group.
Why we’re joining the Air IT group
With the significant joint capability of the Air IT group, we will now be able to offer our clients a more comprehensive range of strategic services and solutions to meet all their evolving business and technology needs. This includes access to new leading-edge services such as fully managed business intelligence, as well as adding further depth to our cyber security, communications solutions and existing skillsets.
David Southern, Managing Director of Concise Technologies, said:
“Becoming part of the Air IT group will allow us to offer even more strategic and business-enhancing services to our clients. We’re excited to join forces with a group of forward-thinking MSPs who recognise the value of digital transformation and world leading service. Technology has proven critical in continuing business operations over the past year and we look forward to helping our clients further realise their goals through the innovative new services and support that we will now be able to provide.”
Who is Air IT?
Founded in 2005, Air IT is a leading UK provider of managed IT and communication services such as managed IT support, cyber security, business intelligence, business continuity, and cloud digital transformation.
Air IT provides services to over 1,000 SME clients across a wide range of sectors. Acting as a trusted, strategic ICT partner to each of its clients, Air IT helps businesses align and achieve their goals through technology.
Air IT is also one of very few businesses in the country with a coveted 3-star Service Desk Certification from the Service Desk Institute. This was awarded in acknowledgement of Air IT’s highly responsive customer service.
John Whitty, CEO of Air IT said:
“Concise have an outstanding reputation, and we are thrilled to have them on board. We know they will be a great fit for the Air IT group, considering their remarkable track record when it comes to customer service and satisfaction.
We will benefit greatly from the expertise of Concise and, in turn, clients can enjoy enhanced cyber security, communications and business intelligence solutions. We are excited to work with our new colleagues and can’t wait to see where this new relationship takes us.”
What happens next?
There will be no changes to our current team or the way we carry out everyday operations – our valued clients can rest assured that they will continue to receive the high standard of service they expect from us.
If you have any questions or would like to discuss further, please do not hesitate to contact us on 01606 336265 or by emailing us at firstname.lastname@example.org.