Does Your Managed IT Provider Add Real Strategic Value?

David Southern | Date: September 9, 2016

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Managed IT services typically cover essential support functions, but taking a longer-range look at how you use technology can be a real catalyst for success

 

does-your-managed-it-provider-add-real-strategic_1.jpgNo business can be without IT. But busy working lives mean that we often don’t take a step back to think about the real strategic benefits that it can bring.

Managed IT Services – The Basics

Traditionally, managed IT service providers carry out a variety of essential functions. Perhaps the best-known of these is providing technical support to staff in the office. An IT help desk is crucial for fixing everyday problems and making sure staff are free to focus on the task at hand.

The ongoing and essential tasks that many managed IT services also provide may include dealing with contracts and warranties, carrying out essential backups and maintenance, and taking care of system security.

By outsourcing this area to a managed IT service provider, businesses can free up skilled individuals to focus on their core responsibilities - whether that’s taking care of the finances or making sure the company as a whole runs smoothly.

Managed IT Services as a Strategic Partner

IT is now an integral part of any successful business. And a more intelligent approach to how technology is used can prove to be a valuable investment that pays tangible dividends. Using their expertise in the latest developments in the field, a strategically-minded IT provider can take a step back and provide an overall assessment of your technology and how it works. They'll review your system, advising on what hardware and software might add value – and they can even install and maintain it.

Another area where a more strategic approach to IT can really be valuable is in your network infrastructure. Can it respond to how staff and customers operate today? A strategic review of your system will consider possible options including mobile, wireless and VPN networks with secure remote access. You'll discover the communication, speed and customer service benefits of being able to operate reliably 24/7.

If your business is moving into overseas markets, another option is out of hours support, which provides technical assistance to users as it is needed, 24 hours a day, all year round – either taking over from an in-house team or as part of an integrated support service.

Why Outsourcing Makes Sense

In many cases, leaders are aware that they are not making the most effective use of IT - but taking a strategic look at IT can be difficult to do in-house. Teams working under the pressure of daily demands simply don’t have the capacity to spend time thinking strategically about their systems. And while workplaces may have expertise in certain areas, they might not have the breadth of knowledge and skills to be able to carry out a root and branch review.

This is where an intelligent managed IT service provider can help. They will consider all available options in the context of your business priorities and the longer-term picture, analysing what

technology can offer and designing systems that are robust and flexible enough to take you through the inherently unpredictable future.

The right solution can enable your team to be more productive whether they are in the office, working remotely or on the move. And it can also allow you to think more strategically about the projects and investments you move forward with.

With an IT system developed specifically for your business needs, you'll be able to be more efficient, getting the most from your investment in technology. The support function of IT is essential. But it is businesses who appreciate its strategic value who will thrive in today's market.

Takeaways:

  • And a more intelligent approach to how technology is used can prove to be a valuable investment that pays tangible dividends.
  • An intelligent managed IT service provider will consider the long term picture, analysing what technology can offer and designing systems that are robust and flexible enough to take you through the inherently unpredictable future.
  • A strategic review of your system will consider possible network infrastructure options including mobile, wireless and VPN networks with secure remote access.

Take a strategic approach to both IT and your wider business objectives. Download: Fail to Plan - Plan to Fail: The Business Leader's Guide to Business Strategy

Fail to Plan, Plan to Fail – The Business Leader's Guide to Business Strategy

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