End of Support for Microsoft Office 2010: What you need to know

Jimmy Bannister | Date: August 26, 2020 | 5 minute read


Microsoft will be ending extended support for Microsoft Office 2010 on 13th October 2020. This means Microsoft will no longer offer any security updates for this edition of Office, which could expose you and your business to security risks and vulnerabilities.

A survey by Spiceworks, found that 83% of organisations worldwide were using Office 2010. If your business is still using Office 2010 today, start upgrading your Office environment now.

Microsoft Office 2010 logo end of life

Office 2010 release date April 2010

What exactly does End of Extended Support mean?

In the world of Microsoft product life cycles, there are two key dates given to each product to allow users and businesses to design their future upgrade plan. The first key date is referred to as “Mainstream Support”. This means Microsoft will still provide security and feature updates, as well as technical support, up until this date. Typically, this date falls roughly 5 years after the product release anniversary.

The second date to be aware of is the “End of Extended Support” date. After this date, Microsoft no longer provide any form of technical support or security and feature updates, making the product in question an attractive proposition to cyber criminals. The Extended Support date typically falls a further 5 years after the end of Mainstream support.

Mainstream support for Microsoft Office 2010 officially ended on 13th October 2015 with the extended support scheduled to expire on 13th October 2020, less than 7 weeks from now.

Office 2010 End of Life


I use Office 2010, will it stop working?

Essentially, no, it won’t stop working and it will continue to function as normal, but at your own risk to you and your business. Office 2010 End of life means:

  • Microsoft will no longer deliver software updates to Office 2010.
  • Microsoft will no longer provide bug or security fixes for Office 2010.
  • You won’t be able to use phone or chat support from Microsoft for issues related to Office 2010
  • Office 2010 online support content will no longer be updated by the Microsoft team, and most of the existing online support content will be taken down.
  • Outlook 2010 will no longer be able to connect to Exchange Online, so if your e-mails are hosted via Office 365, mailboxes within the Outlook 2010 app will stop working. (Although this particular change has been delayed until 2021).

office 2010 applications end of life

All these Office 2010 Applications will be affected by Office 2010 End Of Life

If it will still work, why should I upgrade?

The most important reason for upgrading is that Microsoft will no long deliver security fixes for all the Office 2010 applications – so if your business relies on any of the applications such as Word, Excel, PowerPoint, Access, Outlook, Publisher and OneNote then these applications will be left vulnerable to cyber attacks.

If you are absolutely adamant that you don’t want to upgrade, or for whatever reason you don’t believe you can upgrade, the first thing to do is to ensure all your devices using Office 2010 have up-to-date, thorough and reliable Anti-Virus and Anti-Malware protection. Hackers and Cyber Criminals really do love an end of life Microsoft product and they work extremely hard to find and exploit bugs and glitches, ultimately costing end users lots of pain, hours of time and potentially serious amounts of money.

Remember it only takes a single un-patched application or vulnerability to enable hackers access to your network and your critical data, ultimately causing damage to your business and potentially your businesses reputation.

Another challenge you may face is compatibility. If you have any core software in your business (CRM systems for example) which integrate with Office 2010, you might find that integration just stops one day without prior notice from the software vendor. This is not uncommon and shouldn’t come as a surprise due to the aforementioned security risks.

Make sure you take advice from experts about upgrading your systems to mitigate any problems or risk to your business, before they occur.


OK, I’m not happy with the security risk to my business, what are my upgrade options?

That’s good news you have made the right decision to do something about Office 2010 before it becomes end of life.

If you ask Microsoft what your options are, you will likely be told that Microsoft 365 is the only way forward. Microsoft have for a while now been pushing everybody in the direction of Microsoft 365 rather than the traditional “buy it once” licensing model.

The reality is that you still have a number of options:

  • Buy a Microsoft 365 Subscription. The most popular upgrade option is in fact to migrate to Microsoft 365. This is a “per user per month” subscription and it lets you install the full Microsoft Office suite for each user as long as the correct license is in place. A Microsoft 365 subscription will provide you with all the latest security updates automatically as well as feature updates and enhancements.

    Microsoft 365 is an “evergreen” product, meaning when Microsoft release their next version, your Office install will automatically be upgraded to this at no extra cost, as long as a valid subscription is still in place. In a nutshell, with Microsoft 365 you won’t have to worry about mainstream support or extended support end dates ever again.
  • One Time Purchase Office 2019. The other not so popular upgrade option would be to repurchase a one-time license of Office 2019. This would be a single up-front cost, which would allow you to install office on your machine with no monthly on-going costs. This is the old school way of purchasing software, as you would have experienced with Office 2010.

    You will get the security and feature upgrades as well as technical support, up until the "Mainstream support" date, then after that date only receive bug fixes and support patches up to the "end of extended support". Office 2019 will then be End of Life and you will be in exactly the same position as you are now, wondering about whether to upgrade to a subscription or risk it. At this point it is highly unlikely that Microsoft will have a one-time license option to choose from due to their preference of a “per user per month” offering.

So inevitably, do you change to a subscription based model now or in a few years’ time?


How do I find out more about Microsoft 365?

The Microsoft 365 world can be a very confusing place for anybody without prior experience or knowledge of the plans, add-ons and features available. Although Microsoft have designed the 365 model to be an “off the shelf, easy to understand and easy to use subscription”, in practice, there is nothing simple about it. With over 100 plan choices and thousands of available add-ons, it is critical that you understand the needs of your business and the features available in order to adopt 365 as an enabler for your business.

Put simply, there are three main Microsoft 365 plans,

  • Microsoft 365 Business Basic, which includes online only versions of Outlook, Word, Excel, PowerPoint and One Note plus full access to Microsoft Teams amongst other things like cloud file and mailbox storage.
  • Microsoft 365 Business Standard, includes everything in Basic, plus desktop versions of the office applications and enhanced features for Microsoft Teams.
  • Office 365 E3, which includes all the benefits and features from Microsoft 365 Business Standard as well as advanced security features and enterprise-grade user management

Being a Microsoft Gold partner, Concise are well placed and well practised when it comes to discussing, designing, and implementing Microsoft 365 solutions. For example, during the past 6 months where the entire world has seemingly been in lock down, our clients and other businesses alike have been reaching out to us to recommend and implement a collaborative, flexible and cost effective conferencing solution in order for businesses and teams to remain connected whilst people work remotely. With the aid of Microsoft Teams via Microsoft 365, we have been able to help our clients remain connected and productive.

You can read more about Microsoft Teams and what it can do for your business here: Stop, Collaborate and listen – Microsoft Teams


In Summary…..

  • Microsoft Office 2010 will be end of life on 13th October 2020
  • Retaining Office 2010 after this date will leave you at much greater risk of cyber attack
  • Microsoft 365 subscription is the future way to get your office applications
  • Concise Technologies can help you design and implement a plan to help your business work better and smarter

Need help preparing for the end of Microsoft Office 2010?

If you are not sure where to start call Concise today on 01606 336265 and speak to a consultant and learn more about what Microsoft 365 can do to benefit your business.

Get in touch and discover how we can help make things easier.

Call us on 01606 336200, or fill in the form below.