Managed IT Support in Stretford Case Study: Washington Mills

David Southern | Date: March 14, 2017

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Global leader Washington Mills meets its strategic IT needs with Concise Technologies

Washington Mills, a world leader in the manufacture of electro minerals used in industries ranging from automotive to aerospace, began working with Concise to ensure the business was fit for dealing with a variety of different challenges.

“Our main issues include competition, in Europe and in the US and the Far East, and we’ve also got issues coming up related to the Brexit vote,” says Dave Parker, regional market manager of the company. “In today’s world you need the right IT support – you need everything to work how it should and when it should, but you also need a partner who understands your needs and is prepared to sit down with you to work out what is required.”

Parker points out that firms such as Washington Mills, operating 24 hours a day in marketplaces around the world, need flexibility and support with their existing businesses, as well as with future developments.

“For example, in my role in sales, I want to be able to work remotely or in the office very efficiently,” he says. “We’re also investing in a new warehouse and processing facility and Concise have been very much involved in the development of new systems we’ll be putting in place – that’s fundamental to the success of Washington Mills.”

In the end Parker, says, peace of mind is crucial. “We don’t worry too much about IT support any more – it works seamlessly.”

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