Code of Practice

Concise Technologies are committed to giving adequate information on our products and services, as well as ensuring issues are dealt with fairly and efficiently, should they arise.

As part of our Code of Practice, we have produced two documents in accordance with industry requirements, for our domestic and business customers:

General Conditions

Concise Technologies complies with the General Conditions set by Ofcom and has established procedures to handle complaints and resolve disputes; as well as regulating the sales and marketing of our mobile telephony services.

General Condition 14 (GC14) is the relevant condition for complaint handling and dispute resolution. For more detail, please refer to Section 14 on pages 30 to 51.

General Condition 23 (GC23) focuses on the regulations that are in place for protecting consumers against the mis-selling of Mobile Telecommunications Services. For more detail, please refer to Section 23 on pages 78 to 82.

General Condition 24 (GC24) refers to the sales and marketing of fixed line telephony services.

Code of Practice Document

The purpose of this Code of Practice is to ensure that we follow best practice when dealing with our customers. This document provides information on a range of topics such as products and services, terms and conditions, billing and faults. It also clearly outlines how to contact Concise Technologies to obtain support or to notify us of any issues or complaints you may have.