• IT Support Liverpool

    Better IT support for your business today

    Fast, secure, unlimited managed IT support and services for Liverpool businesses, that take away the burden of IT management.

    Get in Touch Today

  • Thanks a million

    "Thanks a million for all your help with sorting this problem out. At every stage you've delivered a quality IT service and made an extremely tense situation easier to deal with by being so proactive and quick with your response."

    John (MD), Knowsley

  • In capable hands

    "When the Concise security guys team audited our systems I was surprised how unsecure our previous IT company had let it become! Now we have them looking after our IT support and security and I know we are in capable hands."


    Tom (FD), St Helens

  • Go the extra mile

    "The technical team at Concise are really polite, helpful and willing to go the extra mile to ensure a smooth IT running system for our business. No matter how much we rely on them for support it'sit is the same monthly price and, incredible value."

    Atif (IT Manager), Liverpool City Centre

Managed IT Support Services you can depend on

Lightning Fast - IT Support that is quick, efficient and fixed before you even know it thanks to our proactive monitoring.

Super Secure – IT Support with government security credentials keeping business data and personal information safe from cyber criminals.

Unlimited – Round the clock UK based IT expertise supporting your team and your business. Never run out of support when you need it most.

Get in Touch Today

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Is your IT working for you?

Liverpool businesses often come to us when they find themselves, with one of these challenges.

  • Lack of Time

    Lack of Time

    Is IT taking up most of your time to manage or even fix? Are you spending time chasing your IT provider for problem resolution news? Your time is better spent on your company not your IT.

    Let Concise free up the time spent on IT and use our expertise to your advantage. Get unlimited support time, so you don't have to use yours and access to qualified engineers who keep you informed.

    Get in Touch Today

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  • Poor Performance

    Poor Performance

    Is IT getting in the way of your team doing their job? Are your team complaining about their IT being too slow? Can you measure IT service levels? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.

    With Best-in-Class support from Concise our proactive maintenance and monitoring ensure your systems are working at their best. Quarterly Business reviews ensure that we understand how you operate and provide the strategic planning necessary to ensure your IT matches your needs.

    Get in Touch Today

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  • Cyber Security

    Cyber Security

    Cyber crime is growing at an exponential rate and poses one of the biggest risks to your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?

    Make the worry disappear by partnering with a company which has National Cyber Security Centre, OSCP and CISM qualified security professionals offering managed cyber security services.

    Get in Touch Today

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  • Change

    Change

    Businesses change, needs change and technology changes, even your IT support company changes, most of all things are different. This often means that you need something different from your IT support company. You need an IT partner that can easily adapt, provide the essential knowledge you need and help make the change happen smoothly and effectively to ensure your business thrives in a changing world.

    Concise have been in business for 21 years because we adapt to change, we push ourselves to consistently offer the latest proven technologies and understand the impact business change has on IT needs.

    Get in Touch Today

    IT services to support change

 

Central Liverpool Business benefits from Support Specialist

Wealth at Work is a specialist on financial education and guidance in the workplace, based in the centre of Liverpool.

Since 2009, Concise Technologies have been a IT strategic partner with Wealth at Work and have been a part of how they have developed as a company.  With geographical dislocation around office environments and the integration between their sites and their people, having an an IT provider who understands the challenges and objectives they face is paramount to the success of the partnership.

With 21 years in business Concise have the experience to provide the right perspective when change occurs. 

They're very good at being in tune with how we operate and what we're trying to achieve as a business.

22 years of IT Support and Managed Services

Providing businesses in Liverpool with comprehensive offering of managed IT support services and security expertise that stop IT slowing you down. Get used to proactive, friendly and expert advice that helps you and your business see a clear path to success.

Take away the unpredictable burden of IT management, improve the performance of your systems and Staff through our Managed IT Service Agreement. With our friendly and helpful support, proactive management and expert consultancy, you’ll have more time to focus on what really matters - your business.  Concise provide IT services needed to overcome the challenges of today. 

Getting Managed IT Support from Concise
is as simple as 1 2 3

  • get in touch with our experts
    Get in touch

    Complete the contact form and we'll get back to you within the hour or Call us now on 0151 459 7300 and speak to one of our expert advisors about how we can help. 

  • we get to know your Liverpool business
    We get to know you

    We will arrange to meet up to get to know your business goals, understand your pain and establish the right outsourced IT support and solutions to match your challenges. Its an opportunity to get to know us as well.

  • better future it support
    The Future is better

    You come on board and have the IT support solutions implemented at agreed times with no disruption to your business. We'll review the support and services every three months to ensure the service meets your needs

Outsourced Managed IT Services and Support from Concise

  • Managed IT Support – Proactive IT management, everyday support services and incident response. Our ITIL aligned Service Desk understand that you need prompt action to resolve the issue at hand. They take away your headaches in a timely manner with industry leading service levels.
  • Cloud Services – Not all cloud is the same. Remove IT burden by selecting the right cloud service and support to help your business. Cloud technology is flexible and useful when the right need is matched with the right service. Our focus is on matching the right solution to your business needs, rather than IT trends.
  • Business Phone Systems – Unified communication solutions wherever and however you need them. VOIP, SIP, Teams and call recording. These are all services that we can implement and support for you with our Team covering the Liverpool region. These professionally managed communication services increase employee performance and the image of your business.
  • Cyber Security -  The multi-layered managed cyber security service  protects you against cyber attacks. Our Security Operations Centre (SOC) oversee the service and we are an IASME certification body. Providing National Crime and Security Centre level security inspections and certifications as part of our cyber security service.
  • 24/7 IT Support24/7 365 IT Support is a must for many businesses. Round the clock support for you is available from the Service Desk to ensure you have the support whenever you need it.
  • Disaster Recovery as a Service – Rest easy knowing that you have any IT disaster covered. Taking away the uncertainty of "What happens when?" this comprehensive disaster recovery service ensures your systems can be back up and running for your business within an hour of disaster striking! Regular monitoring and testing comes as standard.

What's Holding You Back

There are so many business challenges that we can assist you with and different ways in which we can help it is impossible to cover them all. If you contact us on 0151 459 7300 one of our experienced advisors will discuss your needs with you. Or, if you prefer, please fill in the form and a member of our team will contact you within an hour to discuss your needs and establish what your best course of action is.

Our 'newest' advisor has been with us for 4 years and most in excess of 10 years. So we can assure you that from your first contact you will be dealing with a knowledgeable person that has a wealth of experience. Their top priority will be to understand your needs and see if we can assist.

On the rare occasion we cannot assist we will say so. Yes, you did read that right! We will say we can’t help if we can’t. We won’t waste your time or ours.

Too many businesses say they can do something when they can’t  or have done something when they haven’t and at best you become a test pilot for them or they are worried they might come across as negative or appear insecure. Not Concise. We are mature enough to say ‘no’ and have the experience to say we can't help. But we will still try to point you in the right direction and provide guidance to get you where you need to be.

In 99% of all other occasions, our advisor will walk you through the options and how our managed IT Support services can help . This often takes places during a an organised free, no obligation face to face meeting with of our advisors to run through everything with you. The start hopefully of a longstanding partnership.

We are able to advise at whatever level you're comfortable with talking about Technology. Whether you have a good understanding of your current IT, have no idea or somewhere in-between. We do not bamboozle you with IT jargon and you don't need to be an expert for us to advise. We’ll be the IT expert.

What is important is that you know something isn't right about your IT for you and your business and reach out to Concise to help.

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22 years in business

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Issues resolved remotely

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Customer Satisfaction

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Net Promoter Score

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24/7 IT Support

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Supporting Business for 21 years

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on-site engineer 30 mins away

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NCSC Certification Body

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Microsoft Gold Partner

Frequently Asked Questions

  • What is an MSP (Managed Service Provider)?

    MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, Network, ETC) to an agreed service level for a fixed monthly cost.

  • My Managed Service Provider / IT Support company has gone bust can you still help?

    Even without input or co-operation from your current provider we can safely migrate you to our managed services.

  • I'm thinking of Outsourced IT Support is that something you can help me with?

    Absolutely. If you've never Outsourced your IT management before we can talk to you about the different options and items that you need to be aware of for your own individual circumstances.

  • I already have IT equipment and services in place. Am I going to have to change it all out?

    No we don’t suggest this as a matter of course. We will evaluate your individual circumstances, what your needs are and make recommendations to achieve your goals.

  • What hours are you open?

    Our Service Desk is open to supported clients 24/7. Other teams in the business are available 09:00 - 17:00 Monday to Friday.

  • How do I know your business has the skills to help me?

    Concise has been in business since 1999 and with the average length of service for an employee being 9.2 years we have built up a wealth of experience. On top of that we take the training of our staff very seriously ensuring that they pass industry exams provided by the likes of Microsoft and other industry leaders.

  • Are you a Microsoft Gold Partner?

  • Concise looks after over 4000 users how could they have time for mine? 

    We can look after you with effective use of technology. We constantly monitor the resource levels on the service desk to make sure our recruitment programme regularly brings staff training in line with the amount of clients we bring on. 

  • Do you provide IT support to Charities and non-profit making organisations?

    Yes we do. We ensure that such organisations are getting the best from their technology and taking advantage of special rates available for some services, software and even hardware.

  • I have bespoke line-of-business software. Will this cause any issues with your support?

    No it won’t cause any problems and we are more than happy to deal with the vendor directly to ensure that you have a seamless experience wherever the item needs attention.

  • Can I speak to one of your existing clients?

    Of course. We have a bunch of testimonials and even client videos but if you would like to have a conversation with some of our clients we can arrange that for you.

  • Can I log a call with you at 2am in the morning?

    Yes you can call our service desk telephone number at any time. Our out-of-hours support team will log and work on the support request.

  • Do I need to have an IT Manager?

    No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.

  • Do I need IT Support Near me?

    It is often said that it is not necessary to have an IT Support partner geographically close to Liverpool, St. Helens, Speke, Knowsley, Wavertree, Bootle, the Wirral, a lot of work can be done remotely. While 98% of our work is done remotely there are occasions where it helps that we are so close to the key business areas in the Merseyside region.

  • Can Concise help us develop and implement industry standard cyber security policies?

    Yes we can. We are an National Cyber Security Centre Certification Body and can provide consultation and assessments in Cyber Essentials, Cyber Essentials Plus and IASME Governance.

Blogs of Interest

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Cyber Essentials & Cyber Essentials Plus

 

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Read More

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Concise Achieve World-Class Customer Satisfaction Rating

 

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The ISDN Switch off is coming what you need to know

 

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Stop Worrying about your IT Support

Partner with us today and we will make IT easier so you can focus on your business priorities, not IT.

Get in Touch Today