IT Support and IT Services in Manchester | Concise Technologies Ltd

2nd to None

Concise manage all of the Thermotech Solutions Ltd IT requirements. Offering a service which is second to none. I would highly recommend them. Excellent team ethics.

Steve (Service Manager), Stockport
Strong Technical Team

My law firm has been supported by Concise for a number of years and we have found them to be reliable and fast in resolving issues. A strong technical team coupled with a great business relationship manager has ensured our IT systems are always functioning
well and securely.

Atif (MD), Cheadle
Responsive

I've worked with Concise Technologies for over 10 years and always found them knowledgeable, responsive and professional. Would recommend without hesitation.

Kevin (CTO), Manchester City Centre

Managed IT Support Services you can depend on

Lightning Fast - IT Support that is efficient, quick and resolved before you know it, thanks to our advanced system monitoring.

Super Secure – IT Support with NCSC backed security credentials keeping your business data and personal information safe from cyber crime.

Unlimited – Round the clock IT expertise in Manchester, supporting your team and your business. Never run out of support when you need it most.

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IT Support Services for Manchester Businesses

Lack of Time

Lack of Time

Is IT taking up most of your time to manage or even fix? Are you spending time chasing your IT provider for problem resolution news? Your time is better spent on your company not your IT.

Let Concise free up the time spent on IT and use our expertise to your advantage. Get unlimited support time, so you don't have to use yours and access to qualified engineers who keep you informed.

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Poor Performance

Poor Performance

Is IT getting in the way of your team doing their job? Are your team complaining about their IT being too slow? Can you measure IT service levels? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.

With Best-in-Class support from Concise our proactive maintenance and monitoring ensure your systems are working at their best. Quarterly Business reviews ensure that we understand how you operate and provide the strategic planning necessary to ensure your IT matches your needs.

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Cyber Security

Cyber Security

Cyber crime is growing at an exponential rate and poses one of the biggest risks to your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?

Make the worry disappear by partnering with a company which has National Cyber Security Centre, OSCP and CISM qualified security professionals offering managed cyber security services.

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Change

Change

Businesses change, needs change and technology changes, even your IT support company changes, most of all things are different. This often means that you need something different from your IT support company. You need an IT partner that can easily adapt, provide the essential knowledge you need and help make the change happen smoothly and effectively to ensure your business thrives in a changing world.

Concise have been in business for 21 years because we adapt to change, we push ourselves to consistently offer the latest proven technologies and understand the impact business change has on IT needs.

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Manchester based world leader partners with IT Support experts

Washington Mills Electro Minerals Ltd, based in Trafford Park, Greater Manchester are world leaders in the manufacture of electrically fused minerals and are heavily committed to that business.

"Today's world needs superb IT support" - since 2013, Concise have been their preferred partner, confident that they understand the needs of the company and will work with them to achieve their goals. Concise make sure "everything works, when it should work and how it should work."

Concise provide Managed IT Services which provide strategic value.

Managed IT Support – Affordable and proactive IT management, everyday IT support services and incident response. Our ITIL aligned Service Desk understand that you need prompt action to resolve the issue at hand. They take away your headaches in a timely manner with our industry leading service levels.
Cloud Services – Remove the IT burden by selecting the right cloud service and support to help grow your business. Cloud technology is an incredibly flexible and useful resource when the right need is matched with the right service. In recent years, many businesses have moved to the cloud simply because everyone else was . Our focus is on matching the right solution to your business needs, rather than IT trends, and our cloud expertise does exactly that.
Communication – On premise or cloud based phone systems and unified communication solutions. VOIP, SIP, Teams and call recording. These are all services that we can implement and support for you with our Team covering the Manchester region. These professionally managed communication services increase employee performance and the image of your business.
Cyber Security - Cyber attacks, the question is when not if your business will be affected. The multi-layered managed cyber security service protects you against cyber attacks. We employ regular vulnerability scans, network hardening and a variety of other techniques to protect your business. Our Security Operations Centre (SOC) oversee the service even helping you deal with the headaches of IT Security. Concise are an IASME certification body providing National Crime and Security Centre level security inspections and certifications as part of our cyber security service. We are also a trusted partner of the Manchester Cyber Resilience Centre.
24/7 IT Support – 24/7 365 Manchester IT Support is a must for many businesses. Round the clock support for you is available from the Service Desk to ensure you have the support whenever you need it.
Disaster Recovery as a Service – Taking away the uncertainty of "What happens if?" this comprehensive Disaster Recovery service ensures your systems can be back up and running for your business within an hour of disaster striking! Best in class Service levels, regular monitoring and testing means that you can rest easy knowing that you have any IT disaster covered.

There are so many business challenges that we can assist you with and different ways in which we can help it is impossible to cover them all. If you contact us on 0161 518 5500 one of our experienced advisors will discuss your needs with you. Or, if you prefer, please fill in the form and a member of our team will contact you within an hour to discuss your needs and establish what your best course of action is.

Our 'newest' advisor has been with us for 4 years and most in excess of 10 years. So we can assure you that from your first contact you will be dealing with a knowledgeable person that has a wealth of experience. Their top priority will be to understand your needs and see if we can assist.

On the rare occasion we cannot assist we will say so. Yes, you did read that right! We will say we can’t help if we can’t. We won’t waste your time or ours.

Too many businesses say they can do something when they can’t or have done something when they haven’t and at best you become a test pilot for them or they are worried they might come across as negative or appear insecure. Not Concise. We are mature enough to say ‘no’ and have the experience to say we can't help. But we will still try to point you in the right direction and provide guidance to get you where you need to be.

In 99% of all other occasions, our advisor will walk you through the options and how our managed IT Support services can help . This often takes places during an organised free, no obligation face to face meeting with of our advisors to run through everything with you. The start hopefully of a longstanding partnership.

We are able to advise at whatever level you're comfortable with talking about Technology. Whether you have a good understanding of your current IT, have no idea or somewhere in-between. We do not bamboozle you with IT jargon and you don't need to be an expert for us to advise. We’ll be the IT expert.

What is important is that you know something isn't right about your IT for you and your business and reach out to Concise to help.

What is an MSP (Managed Service Provider)?

MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, network, etc) to an agreed service level for a fixed monthly cost.
My Managed Service Provider / IT Support company has gone bust can you still help?

Even without input or co-operation from your current provider we can safely migrate you to our managed services.
I'm thinking of Outsourced IT Support is that something you can help me with?

Absolutely. If you've never Outsourced your IT management before we can talk to you about the different options and items that you need to be aware of for your own individual circumstances.
I already have IT equipment and services in place. Am I going to have to change it all out?

No we don’t suggest this as a matter of course. We will evaluate your individual circumstances, what your needs are and make recommendations to achieve your goals.
Can Concise help us develop and implement industry standard cyber security policies?

Yes we can. We are an National Cyber Security Centre Certification Body and can provide consultation and assessments in Cyber Essentials and Cyber Essentials Plus.
What hours are you open?

Our Service Desk is open to supported clients 24/7. Other teams in the business are available 09:00 - 17:00 Monday to Friday.
How do I know your business has the skills to help me?

With the average length of service at Concise 9.2 years, we have over 200 years of collective knowledge and experience a its disposal to ensure the highest level of support to your business. With Microsoft certified engineers in our ranks, there is no shortage of up-to-date knowledge on hand to assist you.
Are you a Microsoft Gold Partner?

Yes. Learn more About Concise
Concise looks after over 4000 users how could they have time for mine?

We can look after you with effective use of technology. We constantly monitor the resource levels on the service desk to make sure our recruitment programme regularly brings staff training in line with the amount of clients we bring on. Using the best possible technology and business processes Concise is always on hand to support any supported user. By continually monitoring resource level on our Service Desk to ensure we have the firepower to provide a best-in-class rated user experience at each contact.
Do you provide IT support to Charities and non-profit making organisations?

Yes we do. We know charities and NFP organisations are a key part of society and the business landscape and we make sure they have the technology and expertise to thrive in the modern world. We special rates available for some services, software and even hardware.
I have bespoke line-of-business software. Will this cause any issues with your support?

No, bespoke line-of-business software is the back bone of many companies in the 21st century and we will work closely with your vendor(s) and support partner(s) to provide a seamless experience to your users.
Can I speak to one of your existing clients?

Of course. We also have plenty of videos and written testimonials but if you would like to speak directly to one of our clients we will be more than happy to arrange that.
Can I log a call with you at 2am in the morning?

If you want to burn the midnight oil we will too. You can log a ticket with our team any time of day. The cogs of modern business don’t stop when the sun goes down, neither should your IT support.
Do I need to have an IT Manager?

No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.
Do I need IT Support near me?

It is often said that it is not necessary to have an IT Support partner geographically close to Manchester City Centre, Trafford Park, Stockport, Wythenshawe, Cheadle, Oldham, a lot of work can be done remotely. While 98% of our work is done remotely there are occasions where it helps that we are so close to the key business areas in the Greater Manchester region.
Are you a trusted partner for the Cyber Resilience Centre in Greater Manchester?

Yes. We have recently joined forces with the centre to become a trust partner offering assistance and advice to SME businesses in the Greater Manchester area on IT security.

IT Support Manchester

2nd to None

Strong Technical Team

Responsive

Managed IT Support Services you can depend on

We understand your frustrations and challenges

Lack of Time

Lack of Time

Poor Performance

Poor Performance

Cyber Security

Cyber Security

Change

Change

Manchester based world leader partners with IT Support experts

Get in touch Today or Call 0161 518 5500

21 years of IT Support and Managed Services

Getting IT Support is as simple as 1 2 3

Get in touch

We get to know you

The Future is better

Outsourced Managed IT Services and Support from Concise

What's Holding You Back

98.2%

400+

9.2

24/7 IT Support

Supporting Business for 21 years

NCSC Certification Body

Microsoft Gold Partner

on-site engineer 30 mins away

Frequently Asked Questions

What is an MSP (Managed Service Provider)?

My Managed Service Provider / IT Support company has gone bust can you still help?

I'm thinking of Outsourced IT Support is that something you can help me with?

I already have IT equipment and services in place. Am I going to have to change it all out?

Can Concise help us develop and implement industry standard cyber security policies?

What hours are you open?

How do I know your business has the skills to help me?

Are you a Microsoft Gold Partner?

Concise looks after over 4000 users how could they have time for mine?

Do you provide IT support to Charities and non-profit making organisations?

I have bespoke line-of-business software. Will this cause any issues with your support?

Can I speak to one of your existing clients?

Can I log a call with you at 2am in the morning?

Do I need to have an IT Manager?

Do I need IT Support near me?

Are you a trusted partner for the Cyber Resilience Centre in Greater Manchester?

Stop Worrying about your IT Support

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We Support People Not Technology. Helping businesses and their people with IT Support & Services in Manchester, Liverpool and Cheshire for 21 years.