Concise manage all of the Thermotech Solutions Ltd IT requirements. Offering a service which is second to none. I would highly recommend them. Excellent team ethics.
Steve (Service Manager), Stockport
My law firm has been supported by Concise for a number of years and we have found them to be reliable and fast in resolving issues. A strong technical team coupled with a great business relationship manager has ensured our IT systems are always functioning
well and securely.
Atif (MD), Cheadle
I've worked with Concise Technologies for over 10 years and always found them knowledgeable, responsive and professional. Would recommend without hesitation.
Kevin (CTO), Manchester City Centre
Lightning Fast - IT Support that is efficient, quick and resolved before you know it, thanks to our advanced system monitoring.
Super Secure – IT Support with NCSC backed security credentials keeping your business data and personal information safe from cyber crime.
Unlimited – Round the clock IT expertise in Manchester, supporting your team and your business. Never run out of support when you need it most.
Is IT taking up most of your time to manage or even fix? Are you spending time chasing your IT provider for problem resolution news? Your time is better spent on your company not your IT.
Let Concise free up the time spent on IT and use our expertise to your advantage. Get unlimited support time, so you don't have to use yours and access to qualified engineers who keep you informed.
Is IT getting in the way of your team doing their job? Are your team complaining about their IT being too slow? Can you measure IT service levels? Poor performing IT = Poor performing people. The challenge of improving business efficiency or planning for the future, when your IT systems aren’t performing at their best can be difficult.
With Best-in-Class support from Concise our proactive maintenance and monitoring ensure your systems are working at their best. Quarterly Business reviews ensure that we understand how you operate and provide the strategic planning necessary to ensure your IT matches your needs.
Cyber crime is growing at an exponential rate and poses one of the biggest risks to your business. The security, availability and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?
Make the worry disappear by partnering with a company which has National Cyber Security Centre, OSCP and CISM qualified security professionals offering managed cyber security services.
Businesses change, needs change and technology changes, even your IT support company changes, most of all things are different. This often means that you need something different from your IT support company. You need an IT partner that can easily adapt, provide the essential knowledge you need and help make the change happen smoothly and effectively to ensure your business thrives in a changing world.
Concise have been in business for 21 years because we adapt to change, we push ourselves to consistently offer the latest proven technologies and understand the impact business change has on IT needs.
Washington Mills Electro Minerals Ltd, based in Trafford Park are world leaders in the manufacture of electrically fused minerals and are heavily committed to that business.
"Today's world needs superb IT support" - since 2013, Concise have been their preferred partner, confident that they understand the needs of the company and works with them to achieve their goals. Concise make sure "everything works, when it should work and how it should work."
The best thing I can say is we don’t talk about IT support anymore it works seamlessly
Managed IT support services and cyber security expertise that stop IT slowing you down. Providing businesses in Manchester with fast, secure, and unlimited IT support to help you and your business see a clear path to success.
There are so many business challenges that we can assist you with and different ways in which we can help it is impossible to cover them all. If you contact us on 0161 518 5500 one of our experienced advisors will discuss your needs with you. Or, if you prefer, please fill in the form and a member of our team will contact you within an hour to discuss your needs and establish what your best course of action is.
Our 'newest' advisor has been with us for 4 years and most in excess of 10 years. So we can assure you that from your first contact you will be dealing with a knowledgeable person that has a wealth of experience. Their top priority will be to understand your needs and see if we can assist.
On the rare occasion we cannot assist we will say so. Yes, you did read that right! We will say we can’t help if we can’t. We won’t waste your time or ours.
Too many businesses say they can do something when they can’t or have done something when they haven’t and at best you become a test pilot for them or they are worried they might come across as negative or appear insecure. Not Concise. We are mature enough to say ‘no’ and have the experience to say we can't help. But we will still try to point you in the right direction and provide guidance to get you where you need to be.
In 99% of all other occasions, our advisor will walk you through the options and how our managed IT Support services can help . This often takes places during an organised free, no obligation face to face meeting with of our advisors to run through everything with you. The start hopefully of a longstanding partnership.
We are able to advise at whatever level you're comfortable with talking about Technology. Whether you have a good understanding of your current IT, have no idea or somewhere in-between. We do not bamboozle you with IT jargon and you don't need to be an expert for us to advise. We’ll be the IT expert.
What is important is that you know something isn't right about your IT for you and your business and reach out to Concise to help.
98.2% customers completely satisfied
400+ years of technical experience
9.2 years average employee service
MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, network, etc) to an agreed service level for a fixed monthly cost.
Even without input or co-operation from your current provider we can safely migrate you to our managed services.
Absolutely. If you've never Outsourced your IT management before we can talk to you about the different options and items that you need to be aware of for your own individual circumstances.
No we don’t suggest this as a matter of course. We will evaluate your individual circumstances, what your needs are and make recommendations to achieve your goals.
Our Service Desk is open to supported clients 24/7. Other teams in the business are available 09:00 - 17:00 Monday to Friday.
With the average length of service at Concise 9.2 years, we have over 200 years of collective knowledge and experience a its disposal to ensure the highest level of support to your business. With Microsoft certified engineers in our ranks, there is no shortage of up-to-date knowledge on hand to assist you.
We can look after you with effective use of technology. We constantly monitor the resource levels on the service desk to make sure our recruitment programme regularly brings staff training in line with the amount of clients we bring on. Using the best possible technology and business processes Concise is always on hand to support any supported user. By continually monitoring resource level on our Service Desk to ensure we have the firepower to provide a best-in-class rated user experience at each contact.
Yes we do. We know charities and NFP organisations are a key part of society and the business landscape and we make sure they have the technology and expertise to thrive in the modern world. We special rates available for some services, software and even hardware.
No, bespoke line-of-business software is the back bone of many companies in the 21st century and we will work closely with your vendor(s) and support partner(s) to provide a seamless experience to your users.
If you want to burn the midnight oil we will too. You can log a ticket with our team any time of day. The cogs of modern business don’t stop when the sun goes down, neither should your IT support.
No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.
It is often said that it is not necessary to have an IT Support partner geographically close to Manchester City Centre, Trafford Park, Stockport, Wythenshawe, Cheadle, Oldham, a lot of work can be done remotely. While 98% of our work is done remotely there are occasions where it helps that we are so close to the key business areas in the Greater Manchester region.
Yes. We have recently joined forces with the centre to become a trust partner offering assistance and advice to SME businesses in the Greater Manchester area on IT security.