IT Support and IT Services in Warrington | Concise Technologies Ltd

Managed IT Support Services you can depend on

Lightning Fast - IT Support that resolves issues quickly and efficiently, and generally before you know about it, thanks to our advanced monitoring system.

Super Secure – IT Support services with NCSC backed security credentials keep your business data and personal information safe from cybercrime.

Unlimited – Round the clock IT experts for Warrington, supporting your team and business night or day. Never run out of support when you need it most.

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IT Support Services for Manchester Businesses

Outstanding Support

Concise manage all of the our IT requirements. Offering outstanding support each and every time. I would highly recommend them. Excellent communication.

Matt (Service Manager), Daresbury
Fast Response

Really quick response, very pleasant experience. Issue fixed. Lucas resolved my issue in no time.

Philip (MD), Warrington
Continuing Support

I've worked with Concise Technologies for over 18 years and always valued their continuing support. Would recommend without hesitation.

Sue (CTO), Birchwood

Lack of Time

Lack of Time

Are you wasting time chasing your IT provider for problem resolution news? Is IT taking up most of your time to manage or even fix? Is your time better spent on your company, not your IT?

Free up time spent on IT and use our expertise to your advantage. Get unlimited support, so you don't have to use yours. Access qualified engineers who keep you informed.

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Poor Performance

Poor Performance

Does IT get in the way of your team doing their job? Are your teams complaining about their IT being too slow? Are you measuring IT service levels? Poor performing IT = Poor performing people. It can be a difficult challenge to improve business efficiency or plan for the future when your IT systems aren't performing at their best.

With Best-in-Class support, we proactively maintain and monitor your systems to ensure they are working at their best. Our Quarterly Business reviews ensure that we continue t to understand how you operate and provide the strategic knowledge and planning necessary to ensure your IT matches your needs for the future.

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Cyber Security

Cyber Security

Cybercrime is not going away and poses one of the most significant risks to your business. The security, continuity and recoverability of your business data is the lifeblood of your organisation. Can you recover from the potential damage? Can you risk falling out of data compliance?

Make the worry disappear by partnering with a company that has National Cyber Security Centre, OSCP and CISM qualified security professionals and offers a range of managed cyber security services.

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Change

Change

Change happens all the time. Whether it's considered or put upon your needs change, technology changes and businesses change; even your IT support company has to change, most of all, things are different, and you need something different from your support provider. You need an IT partner that can quickly adapt, provide the essential knowledge you need and help make the change happen smoothly and effectively, ensuring your business thrives in a changing world.

Concise has been in business for 22 years. We've adapted to change, and we pushed ourselves to consistently offer the latest proven technologies and understand the impact business change has on IT needs.

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Manchester based world leader partners with IT Support experts

Washington Mills Electro Minerals Ltd, based in Trafford Park, Greater Manchester are a world leader in the manufacture of electrically fused minerals and are heavily committed to that business.

Since 2013, Concise has been their preferred partner, confident that they understand the needs of the company and will work with them to achieve their goals. "Today's world needs superb IT support", Concise make sure "everything works, when it should work and how it should work."

Concise provides Managed IT Services which provide strategic value.

Managed IT Support – Everyday affordable IT support services and incident response. ITIL aligned three-tier Service Desk understands you need prompt action to resolve the issue at hand. Our industry-leading service levels take away your headaches in a timely manner. 98.5% satisfaction rating and 72 NPS score prove customer satisfaction is our no one priority.
Cloud Services –Get help selecting the right cloud service and support to help grow your business and remove the burden. Incredibly flexible cloud technology can be matched to meet the right need with the right service. We focus on matching the right solution to your business needs rather than IT trends, and our cloud expertise does exactly that.
Communication –Unified communication solutions. VOIP, SIP, Teams and call recording. These are all communication services we can implement and support for you with our team covering the Warrington region. Professional managed communication services that improve performance and the image of your business.
Cyber Security - When will your business be affected by cybercrime? Not if. Our managed cyber security service protects you against cyber-attacks using a multi-layered approach. We protect your business with regular vulnerability scans, network hardening and a variety of other techniques. Our Security Operations Centre (SOC) oversee the service helping you deal with the headaches of IT Security. As an IASME certification body, we can provide National Crime and Security Centre level security inspections and certifications as part of our cyber security service. We are also a trusted partner of the North West Cyber Resilience Centre.
24/7 IT Support – 24/7 IT Service Desk support available whenever you need it. A must for any business, we recommend 24/7 365 IT Support for Warrington businesses.
Disaster Recovery as a Service – A comprehensive Disaster Recovery service for your business that ensures your systems can be back up and running within an hour of disaster striking! Take away the uncertainty of "What happens if?" Best in class Service levels, regular monitoring and testing means that you can rest easy knowing that you have any IT disaster covered.

There are multiple business challenges that we can assist you with and different ways we can help; it is impossible to cover them all.
Contact us on 01606 336265, and one of our experienced advisors will listen to your challenges and discuss your needs. If you cant manage a call at the moment, please fill in the contact form, and a member of our team will contact you within an hour to discuss your needs and establish the best course of action. You are in safe, experienced hands.

Our 'newest' advisor has been with us for eight years and most in excess of 10 years. So we can assure you that from your first contact you will be dealing with a knowledgeable person that has a wealth of experience. Their priority is to understand your challenges and see if we can assist.

On the rare occasion we cannot assist, we will say so. Yes, you did read that right! We will say if we can't help. We won't waste your time or ours.

Too many businesses say they can do something when they can't or have done something when they haven't, and at best, you become a test pilot for them, or they are worried they might come across as negative or appear insecure. Not Concise. We are mature enough to say 'no' and have the experience to say we can't help. We will still try to point you in the right direction and provide guidance to get you where you need to be.

On 99% of all other occasions, our advisor will take you through the options and how our managed IT Support services for Warrington businesses can help. This often takes place during an organised free, no-obligation face to face meeting with one of our team to run through everything with you—the start of a longstanding partnership.

We are able to advise at whatever level you're comfortable with talking about technology. Whether you have a good understanding of your current IT, have no idea or somewhere in-between. We do not bamboozle you with IT jargon, and you don't need to be an expert for us to advise. We will be the IT expert, so you don't have to.

What you know now is that something isn't right about your IT for you and your business, and you should reach out to Concise to help.

What is an MSP (Managed Service Provider)?

MSP stands for Managed Service Provider and it refers to an organisation that proactively manages your IT function (computers, cloud and on premise servers, network, etc) to an agreed service level for a fixed monthly cost.
My Managed Service Provider / IT Support company has gone bust can you still help?

Even without input or co-operation from your current provider we can safely migrate you to our managed services.
I'm thinking of Outsourced IT Support is that something you can help me with?

Absolutely. If you've never Outsourced your IT management before we can talk to you about the different options and items that you need to be aware of for your own individual circumstances.
I already have IT equipment and services in place. Am I going to have to change it all out?

No we don’t suggest this as a matter of course. We will evaluate your individual circumstances, what your needs are and make recommendations to achieve your goals.
Can Concise help us develop and implement industry standard cyber security policies?

Yes we can. We are a National Cyber Security Centre Certification Body and can provide consultation and assessments in Cyber Essentials and Cyber Essentials Plus.
What hours are you open?

Our Service Desk is open to supported clients 24/7. Other teams in the business are available from 09:00 - 17:00 Monday to Friday.
How do I know your business has the skills to help me?

With the average length of service at Concise of 10.2 years, we have over 200 years of collective knowledge and experience at our disposal to ensure the highest level of support to your business. With Microsoft certified engineers in our ranks, there is no shortage of up-to-date knowledge on hand to assist you.
Are you a Microsoft Gold Partner?

Yes. Learn more About Concise
Concise looks after over 4000 users how could they have time for mine?

We can look after you with effective use of technology. We constantly monitor the resource levels on the service desk to make sure our recruitment programme regularly brings staff training in line with the amount of clients we bring on. Using the best possible technology and business processes Concise is always on hand to support any supported user. By continually monitoring resource level on our Service Desk to ensure we have the firepower to provide a best-in-class rated user experience at each contact.
Do you provide IT support to Charities and non-profit making organisations?

Yes we do. We know charities and NFP organisations are a key part of society and the business landscape and we make sure they have the technology and expertise to thrive in the modern world. We special rates available for some services, software and even hardware.
I have bespoke line-of-business software. Will this cause any issues with your support?

No, bespoke line-of-business software is the back bone of many companies in the 21st century and we will work closely with your vendor(s) and support partner(s) to provide a seamless experience to your users.
Can I speak to one of your existing clients?

Of course. We also have plenty of videos and written testimonials but if you would like to speak directly to one of our clients we will be more than happy to arrange that.
Can I log a call with you at 2am in the morning?

If you want to burn the midnight oil we will too. You can log a ticket with our team any time of day. The cogs of modern business don’t stop when the sun goes down, neither should your IT support.
Do I need to have an IT Manager?

No. It doesn’t make any difference to us if you know very little or a lot about your IT systems and setup.
Do I need IT Support near me?

It is often said that it is not necessary to have an IT Support partner geographically close to Warrington, a lot of work can be done remotely. While 98% of our work is done remotely, there are occasions where it helps that we are located at Royal Court, Gadbrook Park, Northwich, Cheshire. Key business areas in the Birchwood, Warrington, Daresbury, Halton, Cheshire region are close by.
Are you a trusted partner for the Cyber Resilience Centre North West?

Yes. We have recently joined forces with the centre to become a trusted partner offering assistance and advice to SME businesses in the North Westarea on IT security.

IT Support Warrington

Managed IT Support Services you can depend on

Outstanding Support

Fast Response

Continuing Support

We know your frustrations and business challenges

Lack of Time

Lack of Time

Poor Performance

Poor Performance

Cyber Security

Cyber Security

Change

Change

Manchester based world leader partners with IT Support experts

Get in touch Today or Call 01606 336265

22 years of IT Support and Managed Services

Getting IT Support is as simple as 1 2 3

Get in touch

We get to know you

The Future is better

Outsourced Managed IT Services and Support from Concise

What's Holding You Back

98.2%

400+

9.2

0

0%

0

0

24/7 IT Support

Supporting Business for 22 years

NCSC Certification Body

Microsoft Gold Partner

on-site engineer 30 mins away

Frequently Asked Questions

What is an MSP (Managed Service Provider)?

My Managed Service Provider / IT Support company has gone bust can you still help?

I'm thinking of Outsourced IT Support is that something you can help me with?

I already have IT equipment and services in place. Am I going to have to change it all out?

Can Concise help us develop and implement industry standard cyber security policies?

What hours are you open?

How do I know your business has the skills to help me?

Are you a Microsoft Gold Partner?

Concise looks after over 4000 users how could they have time for mine?

Do you provide IT support to Charities and non-profit making organisations?

I have bespoke line-of-business software. Will this cause any issues with your support?

Can I speak to one of your existing clients?

Can I log a call with you at 2am in the morning?

Do I need to have an IT Manager?

Do I need IT Support near me?

Are you a trusted partner for the Cyber Resilience Centre North West?

Blogs of Interest

Cyber Essentials & Cyber Essentials Plus

Concise Achieve World-Class Customer Satisfaction Rating

6 Signs of a Great IT Managed Service Provider

Don't worry about your IT Support

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We Support People Not Technology. Helping businesses and their people with IT Support & Services in Manchester, Liverpool and Cheshire for 21 years.

Cheshire Office: 2 Royal Court, Gadbrook Park, Northwich, Cheshire, CW9 7UT Manchester Office: 76 King Street, Manchester, M2 4NH

Cheshire Office: 2 Royal Court, Gadbrook Park, Northwich, Cheshire, CW9 7UT
Manchester Office: 76 King Street, Manchester, M2 4NH