Call recording has so many useful purposes, it’s hard to see why businesses wouldn’t want to do it. After all, we keep all our email interactions so it makes sense to keep accurate records of our voice conversations too.
Use recordings to identify real world examples of great, or not so great, service which can be used in training and coaching.
Keep detailed records of customer interactions using call recording services to demonstrate compliance to legislation and regulations.
Resolve complaints or disputes quickly and decisively by confirming what was agreed during phone conversations.
Benchmark your customer service quality across your organisation by reviewing customer calls across different time periods and call handlers. Review how your staff deal with customers to identify good practice and further training opportunities.
Demonstrate compliance with call recording services that make it easy to capture, store and access phone interactions with customers. Call recordings are often legally admissible which means that you can get actions agreed faster by phone and not have to worry about getting agreements in writing.
Keeping recordings of your business phone calls can help many areas of your business:
Create and store records of customer interactions that prove compliance.
Resolve disputes faster by confirming agreed details easily.
Improve your call handling and customer service.
Highlight examples of best practice for quality management and benchmarking.
Can help a business comply with strict regulations and pass legal controls.