Keeping your telephone system up and running is as critical to a business as IT system uptime. Our Total Telecoms Support is a service that gives you complete end-to-end support for your phone systems, keeping this vital communication channel open to your customers, suppliers and partners.
Comprehensive annual maintenance and support packages give you peace of mind for every telephony and mobile solution we offer, including SIP and VoIP solutions.
Our Service Desk team can diagnose and fix problems remotely so your issues will be resolved faster.
All of our technicians are manufacturer-trained, certified and experienced in dealing with the most popular telephony platforms.
With the convergence of telephony and IT, it makes sense for a single supplier to support both. This means we can provide end-to-end support, not just for your telephony and handsets but also for accessing the network that voice data travels across. Issues can be resolved faster and won’t fall in between supplier gaps.
We still rely on our phone systems for half of our business communication so comprehensive support is essential. Total Telecoms Support is a service that will minimise any phone system downtime that could impact your business.
Our Total Telecoms Support service includes the following features:
Including Service Desk, remote management and on-site support.
We’ll liaise with hardware and software providers to fix any issues.
Detailed and realistic so you get the support you need, when you need it.
Your own dedicated account manager.
“As always with Concise, very helpful and knowledgeable technical staff with excellent communication throughout and again (as always) problem resolved quickly and efficiently”
George Mclean, Thermal Hire Ltd.