Keeping all lines of communication open for your business

Keeping your telephone system up and running is as critical to a business as IT system uptime. Our Total Telecoms Support is a service that gives you complete end-to-end support for your phone systems, keeping this vital communication channel open to your customers, suppliers and partners.

  • Maintenance and support

    Comprehensive annual maintenance and support packages give you peace of mind for every telephony and mobile solution we offer, including SIP and VoIP solutions.

  • Remote diagnostics

    Our Service Desk team can diagnose and fix problems remotely so your issues will be resolved faster.

  • Telecoms expertise

    All of our technicians are manufacturer-trained, certified and experienced in dealing with the most popular telephony platforms.

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End-to-end support

With the convergence of telephony and IT, it makes sense for a single supplier to support both. This means we can provide end-to-end support, not just for your telephony and handsets but also for accessing the network that voice data travels across. Issues can be resolved faster and won’t fall in between supplier gaps.

Availability of phone systems

We still rely on our phone systems for half of our business communication so comprehensive support is essential. Total Telecoms Support is a service that will minimise any phone system downtime that could impact your business.

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What’s included

Our Total Telecoms Support service includes the following features:

  • Unlimited support

    Including Service Desk, remote management and on-site support.

  • Supplier management

    We’ll liaise with hardware and software providers to fix any issues.

  • Service level agreement

    Detailed and realistic so you get the support you need, when you need it.

  • Account management

    Your own dedicated account manager.

What our clients say

“As always with Concise, very helpful and knowledgeable technical staff with excellent communication throughout and again (as always) problem resolved quickly and efficiently”

George Mclean, Thermal Hire Ltd.

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Get in touch and discover how we can help make things easier.

Call us on 01606 336200, or fill in the form below.