When you choose to work with an IT company you’re really choosing a partner that will understand your business, solve your issues and build a strong long term relationship with you.
Call us to have a conversation about your own individual requirements or read on to find out why we and our clients feel we are different.
When you succeed, we do. We are driven by people and their business priorities, not IT. Of course, technology is important but it should support you and help you meet your goals. It’s our job to make that happen.
We make objective decisions based on your needs, not ours. We take the time to understand your business and your plans. We then find the best solutions to solve your issues and deliver IT excellence, helping you grow.
Our people are the power behind our business. Their enthusiasm, dedication and loyalty have helped us build an outstanding reputation in a complex, fast moving industry. We invest in everyone with ongoing structured training and professional development. Our people have an average service length of more than 6 years, providing a stable foundation to deliver IT support excellence. And they bring over 400 years of IT knowledge and experience to your business.
We are serious about being the best, but we don't just rely on our extensive knowledge and experience of the IT industry. Our strategic planning is geared to identify areas we need to improve across the business. This involves gaining the perspective of our people and engaging them in our big ideas. Our Lean Six Sigma programme helps to drive continuous improvement and we follow the best practises of PRINCE2® project management and ITIL® service management to evolve what we do and how we do it.
High levels of client satisfaction with a 24/7 IT support service, delivered by friendly, motivated and trained people
An IT partnership that gives you the right advice at the right time, to deliver IT excellence, win more business and delight your customers
Local hands on IT support covering Manchester, Cheshire and Liverpool from our central office in Northwich.
Client satisfaction is at the heart of everything we do. To help drive this we provide an easy way for you to give us feedback, from IT support calls logged with our IT service desk to the installation of new equipment and even the quarterly business reviews with your account manager. A simple email with three faces on it gives you a quick way of letting us know how we are doing, in real time.
This feedback also forms part of our Share & Care initiative, donating money to good causes, every time you click a face.
* CSAT Score Data as of 30th April 2020
We make our business a great place to work and provide awesome service to our clients. Knowledgeable, friendly and human we thrive on collaboration and innovation to deliver game changing results.
Be the kind of person everyone else aspires to be, the full package. Our team nurtures self-belief, passion and ambition. With your awesomeness you can inspire others to be awesome too.
Our relationships with each other are more than just work. We have mutual respect, patience and truly care for each other, where nothing is too much. We love to have fun when times are good and pull together when times are tough.
We are agile, responsive and full of energy. With fountains of new ideas we stimulate responsible change to fuel success.
Proud to do the right thing for our clients, our colleagues and our business. Building long term relationships by being approachable, open and honest.
Drive our potential to exceed expectations, take pride in everything we do, be willing to change and outsmart the competition
We continually challenge ourselves to improve and develop. To help us do this we are members of a facilitated global IT peer group who meet quarterly to share knowledge, experience and best practice. We hold each other accountable for continuous improvement, centred around business, leadership, legacy and life.
Four times a year our performance is measured across a range of metrics and benchmarked against hundreds of other IT businesses, ensuring we stay focused on progress in a fast moving industry.
We can prove our performance is best in class.